The Nomad Ops Book the audit

The first reply is the easy part. I run the rest.

Plenty of tools now answer a new lead in seconds. I set up and tune the one you pick so it sounds like you and follows your rules, then I run what happens after the booking: the schedule, the crews, the invoices, the procedures and the weekly numbers. Every reply is a draft until you say otherwise, and the decisions stay yours.

Book the Operations Leak Audit Try the live demo
One leadThis week
  1. Web form: kitchen leakYou're on a job across town
  2. Reply drafted, you approveThe tool you picked, set to your prices and area
  3. Booked for ThursdayOn the nearest crew's route, with the job notes
  4. You approve the invoiceIt shows up in Monday's numbers

The same lead, two weeks.

Most owners do good work. What slips is everything around it: the late reply, the booking squeezed in, the invoice that waits for a free evening.

Today

  1. 2:14 PMA lead lands while you're under a sink.
  2. 6:40 PMYou answer it from the truck, hours late.
  3. ThuThe job gets squeezed into a route that doesn't fit, and the crew learns the details on site.
  4. Next weekThe invoice goes out when you find an evening. Nobody counts the leads that went quiet.

Set up and run

  1. 2:15 PMThe tool you picked has a reply drafted. You approve it between jobs.
  2. Day 2No answer yet, so a short follow-up goes out. It stops the moment they reply.
  3. ThuBooked onto the right route, with the notes the crew needs.
  4. FriThe invoice is ready for your OK the day the job is done, and Monday's numbers show it.

You approve the reply and the invoice. Everything in between runs on the schedule we set together.

What you get.

One setup for every place a lead reaches you, and one person running the work that follows.

  • The tool you pick, set up right

    I help you choose a tool that answers leads, then set it up on your website form, inbox and phone line, with your prices, service area and voice written down so it sounds like you.

  • Tuned on your real leads

    For the first weeks I read its drafts against real leads and adjust it until the replies are right. You choose which simple replies may go out without you.

  • Follow-ups and booking

    Day 2, 5, 9 and 14. Never two in one day, and they stop the moment the customer replies or says stop. A yes becomes a booking on your calendar with the details the job needs.

  • Everything after the booking

    Scheduling, crews, invoices, written procedures, and a weekly report on how fast leads were answered and how many became paid jobs.

It drafts. You decide.

  1. What it may sendYou choose which simple replies go out alone. Everything else waits for your tap.
  2. What it never doesIt never sends anything about money, contracts or prices you haven't set.
  3. Where it runsYour website form, inbox, phone line and job software, through the tool you chose. No new app for you to learn.

Send it a lead yourself.

The demo runs on a made-up pest and lawn company. Fill in its form like a homeowner would and watch the drafted reply and the owner's approval card appear. That covers the first minute, and the rest of the job is the part I run.

Try the live demo

Two weeks to set up. Then I run it.

The setup is a fixed price agreed before we start, half to begin and half at handover.

  1. Week 1

    Map and choose

    A short call to map where your leads come from and what happens to them after the booking. You pick the reply tool, and I write down your prices, service area and voice so it sounds like you.

  2. Week 2

    Set up and tune

    Set up, tested on real leads and switched on. You see every draft before anything goes out alone, and I keep tuning until the replies are right.

  3. After that

    I run the rest

    I stay on as your fractional COO and run what comes after the booking: scheduling, crews, invoicing, procedures and the weekly numbers. Or I hand it to your team with every step written down.

Where this comes from.

The package is new. Here is the work it grew out of.

  • The same approve-before-send setup runs my own desk every morning: it reads my calendars, inboxes and project files, drafts the replies, and I decide what goes out.
  • A cleaning company with a field team of about 20: I set up and tuned the phone receptionist that comes with its field service software, replaced day-of scheduling with two-week scheduling on routes, and took the owner's daily involvement down about 90%. Crew payroll went from over 80% of revenue to 46% in one quarter.
  • A six-location seasonal operation: 1,000+ customer operations at 91% on time, and escalation response time down 60%.
  • Want the same approach beyond leads and jobs? The AI Operations Setup puts the AI you already pay for to work across the whole back office.

Questions owners ask.

There are already tools that answer leads. Why do I need you?

For the first reply, you may not. Pick the one that fits and I'll set it up and tune it with you. Jobs also slip in the follow-up, the scheduling, the invoice and the week nobody looks at the numbers, and that's the part I run.

Which tool should I pick?

The one that fits how you work and what you already pay for. I don't push a brand. In the audit we look at where your leads come from and what you use today, then you choose and I set it up.

What if it writes something wrong?

Nothing goes out alone until you've seen enough drafts to trust it, and you choose which kinds of replies it may send without you. Anything about money or contracts always waits for you.

How do I know if it fits my business?

Start with the Operations Leak Audit. I'll show you where leads and jobs slip today, and whether the first fix is the reply, the booking or the work after it.

Find out where your leads and jobs slip.

The Operations Leak Audit maps the whole path: where inquiries come in, how long they sit, how they get booked and billed, and what the gaps cost you.

Book the Operations Leak Audit

Complimentary while this season's openings last. I run every audit myself, so I keep the number small.

Wilkins Ndwiga, AI systems and fractional COO. Remote, working US hours.

Book the Operations Leak Audit